Shipping Policy
Shipping Destinations
We currently ship to all major cities and regional areas within Australia. International shipping is available to select countries. Please contact us for specific international shipping rates.
Shipping Methods and Timeframes
Standard Shipping (3-7 business days)
- Flat rate: $9.95
- Free shipping on orders over $150
- Order processing: 1-2 business days
- Tracking information provided
Express Shipping (1-3 business days)
- Flat rate: $19.95
- Available for metro areas
- Order processing: Same day if ordered before 2 PM AEST
- Priority handling
Overnight Shipping
- Available by request
- Additional charges apply
- Subject to availability
- Must contact customer service
Large Item Delivery
- Special rates apply for bulky items
- Delivery time: 5-10 business days
- White glove service available
- Contact for quote
Order Processing
Processing Time
All orders are processed within 1-2 business days (excluding weekends and public holidays). Orders placed after 2 PM AEST will be processed the next business day.
Order Tracking
Once your order is shipped, you will receive a confirmation email with tracking information. You can track your package using the link provided.
Shipping Restrictions
International Shipping
Additional charges may apply for international shipments. Customers are responsible for any customs duties, taxes, or fees imposed by their country.
Remote Areas
Additional delivery time may be required for remote locations. Some areas may incur additional shipping charges.
Hazardous Materials
Certain items may have shipping restrictions due to size, weight, or content regulations.
Delivery Issues
Failed Delivery
If delivery attempts are unsuccessful, packages will be held at the local post office for collection. You will receive a notification with pickup instructions.
Incorrect Address
Please ensure your shipping address is correct. Address correction fees may apply if we need to redirect your package.
Damaged Shipments
Inspect your package upon delivery. Report any damage within 24 hours to file a claim.
Special Circumstances
Backordered Items
If an item is backordered, we will notify you with an estimated restock date. You may choose to wait or cancel the order.
Pre-orders
Pre-order items will be shipped once they become available. You will be notified of the expected shipping date.
Gift Orders
We offer gift messaging and special packaging. Please indicate your request during checkout.
Shipping Costs
Calculation Method
Shipping costs are calculated based on package weight, dimensions, and destination. The exact cost will be displayed at checkout.
Free Shipping Threshold
Free standard shipping is available for all orders over $150 within Australia. This offer may not apply to oversized items.
Returns and Shipping
Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error. Please refer to our Returns Policy for details.
Exchange Shipping
We cover shipping costs for exchanges due to defective products or shipping errors.
Contact Information
For any shipping-related questions, please contact our customer service team through our website. Have your order number ready for faster assistance.
Policy Updates
We reserve the right to update this shipping policy at any time. Changes will be posted on this page.
Last Updated: September 2023